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Crucial conversations : tools for talking when stakes are high / Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.

Patterson, Kerry 1946- (author.). Grenny, Joseph, (author.). Switzler, Al, (author.). McMillan, Ron, (author.). Covey, Stephen R., (writer of foreword.).

Available copies

  • 11 of 12 copies available at Sage Library System.

Current holds

0 current holds with 12 total copies.

Summary:

"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career." --Dust jacket.
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Age Hold Protection Active/Create Date Status Due Date
Baker County Library 153.6 .P317c 2012 (Text) 37814003256667 NON-FICTION - NEW Book System_Only_3months 06/21/2021 Available -
Cascade Locks Library 153.6 GRE 2012 (Text) 33892100165506 Adult Non-Fiction Book None 11/04/2014 Available -
Columbia Gorge Community College Library 153.6 PATT 2012 (Text) 39705000004472 Main Collection Book None 03/31/2015 Available -
Columbia Gorge Community College Library 153.6 PATT 2012 (Text) 39705000011980 Main Collection None 02/03/2016 Checked out 08/10/2021
Klamath Community College BF637 .C45 C78 2012 (Text) 3760307351 Main Collection Book None 05/22/2019 Available -
Klamath Community College SPE 215 (Text) 3760300375 Reserves Hourly Reserves None 06/25/2012 Available -
Klamath Community College SPE 215 (Text) 3760304086 Reserves Hourly Reserves None 08/24/2015 Available -
Klamath Community College SPE 215 (Text) 3760305465 Reserves Hourly Reserves None 06/09/2017 Available -
Klamath Community College HS-SPE 215 (Text) 3760305755 High School Textbooks Book None 07/21/2017 Available -
Klamath Community College HS-SPE 215 (Text) 3760305764 High School Textbooks Book None 07/21/2017 Available -
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Record details

  • ISBN: 9780071775304
  • ISBN: 0071775307
  • ISBN: 9780071771320
  • ISBN: 0071771328
  • Physical Description: xviii, 244 pages ; 24 cm
  • Edition: Second edition.
  • Publisher: New York : McGraw-Hill, [2012]

Content descriptions

General Note:
Previous edition, 2002.
Bibliography, etc. Note:
Includes bibliographical references (page 231) and index.
Formatted Contents Note:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Summary, etc.:
"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career." --Dust jacket.
Subject: Interpersonal communication.
Interpersonal relations.

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