Book
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Record details
- ISBN: 9780143118442 (pbk.) :
- ISBN: 0143118447 (pbk.) :
- Physical Description: xxxiii, 315 pages : illustrations ; 20 cm.
- Edition: Tenth anniversary edition, [second edition].
- Publisher: New York : Penguin Books, [2010]
- Copyright: ©2010.
Content descriptions
| General Note: | "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. First published in the U.S.A. by Viking Penguin, 1999. |
| Formatted Contents Note: | Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. |
Search for related items by subject
| Subject: | Interpersonal communication Interpersonal communication > Case studies. |
Available copies
- 2 of 2 copies available at Sage Library System.
Holds
- 0 current holds with 2 total copies.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|
| Enterprise Public Library | 158.2 Sto (Text) | 30001000309056 | Adult Non-Fiction | Available | - | ||
| Hood River County Library | 158.2 STO 2010 (Text) | 33892100346064 | Adult Non-Fiction | Available | - |
