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Beyond Management : Taking Charge at Work. by Addleson, M.;
Cover -- Contents -- List of Figures -- Acknowledgments -- 1 The end of the line -- Talk about a revolution -- The story in outline -- 2 Getting into work -- Breakdowns large and small -- Systematic disorganization -- Going "inside" work -- Work from the top -- Work in practice -- Behind the breakdowns -- 3 Organizing: getting the beat -- Organizing is full of life -- The two challenges -- A first-hand account -- 4 Jeff's journal: project work on the inside -- Part 1: questions that keep coming up -- Part 2: how things actually work -- Part 3: structure in organizing -- 5 Left-brain management and right-brain organizing -- Parallel universes at work -- Organizing practices: talk and tools -- Taking on the work of organizing -- 6 Knowledge-work in close-up -- What is knowledge-work? -- Picturing knowledge-work -- Network maps are traps -- Knowledge-work is social and in "the spaces in-between" -- Social spaces -- 7 The work of organizing with giant hairballs and wicked problems -- What is the work of organizing? -- The work of negotiating meaning -- The work of creating the work -- The work of building networks and negotiating boundaries -- The work of aligning (the "bottom line" of organizing) -- 8 Tools are the empty heart of management or why strategic initiatives fail -- Management myopia -- Work practices that are missing in action -- The genie that turned ugly -- BPR at Jet Propulsion Labs -- Lay down those tools -- The work of reorganizing -- 9 Practices that break the mold with agility and care -- Agile methods and knowledge work -- "Scrum": an agile method -- Caring about work -- Nursing practice: the work of caring -- Bringing back care -- 10 In search of low-control organizing practices: community, care, cooperation, and commitment -- The catch-22 of new practices -- Communities of practice -- 11 Taking on the work of organizing.Closing the divide between work and organizing -- Like being on a trapeze -- Talking the talk -- New language for new conversations -- What is your story? -- 12 Conversations for aligning: openness, commitments, and accountability -- Aligning -- Three domains of conversations -- What to do with the framework -- Conversations for openness -- Conversations for commitments -- Conversations for accountability -- Keeping talk and tools separate -- 13 Organizing moves -- We are still short of an answer to "how" -- Organizing moves from above -- Organizing moves from below: extricating yourself -- 14 Handling hierarchy and more -- Change that pushes all the buttons -- Handling hierarchy -- The object is aligning -- From the dance floor and balcony -- Negotiating an end to apartheid -- Slow and steady or bold and brave -- Under the radar -- The IT cavalry to the rescue? -- Putting tools in the hands of users -- The importance of being present -- Casting around for partners -- Keeping an eye on your purpose -- Encourage active participation -- 15 Good work wanted -- Who knows good work? -- Work is human to the core -- A god's-eye perspective and a human one -- Everything exceeds our grasp -- Hiding from the humanness of work -- Management has colonized life -- Going topless -- Notes -- References -- Index.Traditional management structures, systems,and tools, intended to make the first factories of the industrial ageefficient, are now obsolete. Applying them to knowledge-work has exactly the opposite effect, causing all kinds of breakdowns. This book explains why knowledge workers have to manage themselves and tells them how to do it.Description based on publisher supplied metadata and other sources.
Subjects: Electronic books.; Office management.;
On-line resources: CGCC online access;
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Business and Administration NVQ Level 3. by Sutherland, John.(DLC)1750975; Sutherland, Diane.(DLC)2105895;
Cover -- Book title -- Contents -- Introduction -- Features of the book -- Assessment - how it works -- Acknowledgments -- Q301 Manage own performance in a business environment -- Q302 Evaluate and improve own performance in a business environment -- Q303 Work in a business environment -- Q305 Work with other people in a business environment -- Q309 Communicate in a business environment -- Q312 Design and produce documents in a business environment -- Q318 Analyse and report data -- Q322 Plan and organise meetings -- Q328 Deliver, monitor and evaluate customer services to internal customers -- Q329 Deliver, monitor and evaluate customer services to external customers -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- V -- W.Written to the QCF 2010 standards, and suitable for all awarding bodies, this new textbook covers the core and most popular optional units of the NVQ Level 3 in Business and Administration. Produced by experienced authors and overseen by a senior assessor, this book maximises your chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help you to remember and further understand the clearly explained concepts.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subjects: Electronic books.; Business.;Office management.;
On-line resources: CGCC online access.;
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The Complete Lean Enterprise : Value Stream Mapping for Administrative and Office Processes. by Keyte, Beau.; Locher, Drew.(DLC)1576161;
Front Cover -- Dedication -- Contents -- Acknowledgements -- Foreword -- Introduction -- Chapter 1. Applying Value Stream Mapping Throughout The Enterprise -- Chapter 2. Getting Started: Mapping Office Value Streams -- Chapter 3. Identifying Office Waste -- Chapter 4. Abc Design's Lean Transformation In The Production Area -- Chapter 5. Assessing The Office Current State -- Chapter 6. Designing The Current State Map For Abc Design -- Chapter 7. Thinking Lean At The Functional Level -- Chapter 8. Designing A Future State -- Chapter 9. Designing Abc's Future State -- Chapter 10. Achieving The Future State -- Appendix -- Index -- About The Authors -- From The Forward By John Shook and Dan Jones -- Back Cover.Chapter 1 - Applying Value Stream Mapping Throughout the Enterprise Chapter 2 - Getting Started: Mapping Office Value Streams Chapter 3 - Identifying Office Waste Chapter 4 - ABC Design's Lean Transformation in the Production Area Chapter 5 - Assessing the Office Current State Chapter 6 - Designing the Current State map for ABC Design Chapter 7 - Thinking Lean at the Functioning Level Chapter 8 - Designing a Future State Chapter 9 - Designing ABC's Future State Chapter 10 - Achieving Future State Appendix.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subjects: Electronic books.; Office management - Cost control.;
On-line resources: CGCC online access;
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The Complete Lean Enterprise : Value Stream Mapping for Administrative and Office Processes. by Keyte, Beau.; Locher, Drew A.;
Front Cover -- Dedication -- Contents -- Acknowledgements -- Foreword -- Introduction -- Chapter 1. Applying Value Stream Mapping Throughout The Enterprise -- Chapter 2. Getting Started: Mapping Office Value Streams -- Chapter 3. Identifying Office Waste -- Chapter 4. Abc Design's Lean Transformation In The Production Area -- Chapter 5. Assessing The Office Current State -- Chapter 6. Designing The Current State Map For Abc Design -- Chapter 7. Thinking Lean At The Functional Level -- Chapter 8. Designing A Future State -- Chapter 9. Designing Abc's Future State -- Chapter 10. Achieving The Future State -- Appendix -- Index -- About The Authors -- From The Forward By John Shook and Dan Jones -- Back Cover.Chapter 1 - Applying Value Stream Mapping Throughout the Enterprise Chapter 2 - Getting Started: Mapping Office Value Streams Chapter 3 - Identifying Office Waste Chapter 4 - ABC Design's Lean Transformation in the Production Area Chapter 5 - Assessing the Office Current State Chapter 6 - Designing the Current State map for ABC Design Chapter 7 - Thinking Lean at the Functioning Level Chapter 8 - Designing a Future State Chapter 9 - Designing ABC's Future State Chapter 10 - Achieving Future State Appendix.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subjects: Electronic books.; Office management - Cost control.;
On-line resources: CGCC online access;
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Office Manager Interview [electronic resource (video)] / by Films for the Humanities & Sciences (Firm)(SAGE)1984150; Films Media Group(SAGE)1996584; Seven Dimensions Films of Australia.;
Office Manager Interview (4:16) -- Behavioral Questions (2:45) -- Situational Questions (3:23) -- The Applicant Asks Questions of the Interviewer (2:52) -- Questions About KPIs and Aspirations (2:12) -- Input From a Staff Member (1:22) -- Reviewing the Candidate (1:39) -- Credits: Office Manager Interview: Selection Interview Skills Series (0:18)Simon needs to fill the Office Manager position and Ben is one of the applicants for the job. In this episode viewers see a demonstration of the proper use of situational and behavioral interviewing techniques as Simon probes for specific details and responds to questions from Ben. After the interview, Simon assesses Ben suitability for the position and reviews his performance.11 & up.Mode of access: Internet.System requirements: FOD playback platform.Title from distributor's description.
Subjects: Educational films.; Internet videos.; Videorecording.; Business communication; Communication; Human capital; Performance;
© [2013], c2008., Films Media Group,
On-line resources: CGCC online access -- Part of the Films on Demand collection.;
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Managing Aggression in the Workplace [electronic resource (video)] / by Films for the Humanities & Sciences (Firm)(SAGE)1984150; Films Media Group(SAGE)1996584; Video Education Australasia(SAGE)1969292;
1. Recognize Potential Aggression Early (1:41) -- 2. Avoid Escalation (3:33) -- 3. Identify the Issues and Reduce Anger (2:05) -- 4. Outline Plan to Help (1:25) -- 5. Reduce Risk (5:54) -- 6. Afterwards (1:42) -- Credits: Managing Aggression in the Workplace (0:12)This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A must for everyone who wants a safe and healthy workplace.11 & up.Mode of access: Internet.System requirements: FOD playback platform.Title from distributor's description.
Subjects: Educational films.; Internet videos.; Videorecording.; Anger; Conflict management; Management; Office management; Office practice; Organizational behavior; Technology;
© [2012], c2007., Films Media Group,
On-line resources: CGCC online access;
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Best Practice Workplace Checklist [electronic resource (video)] / by Films for the Humanities & Sciences (Firm)(SAGE)1984150; Films Media Group(SAGE)1996584; Video Education Australasia(SAGE)1969292;
Provide Clear Expectations (2:55) -- Quality Environment (0:38) -- Right People & Pay (0:37) -- Opportunities to Use Skills (1:19) -- Supportive Workplace Relationships (1:09) -- Pride and Commitment (1:29) -- People Have Their Say (1:32) -- Feedback and Recognition (1:14) -- Fun in the Workplace (1:08) -- Learning and Development (2:10) -- Credits: Best Practice Workplace Checklist (0:15)In order for businesses to succeed, leaders need to create excellent workplaces where people are satisfied and productivity is high. This video highlights the top 10 strategies to ensure the best kind of environment for all employees.11 & up.Mode of access: Internet.System requirements: FOD playback platform.Title from distributor's description.
Subjects: Educational films.; Internet videos.; Videorecording.; Office management; Office practice; Organizational behavior; Technology;
© [2012], c2007., Films Media Group,
On-line resources: CGCC online access;
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The first-time manager / by Belker, Loren B.(SAGE)1663108;
Subjects: Supervision of employees; Office management;
Available copies: 1 / Total copies: 1
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The First-Time Manager [electronic resource]. by Belker, Loren B.(SAGE)1663108; McCormick, Jim.; Topchik, Gary S.(SAGE)1551001;
Contents; Preface to the Sixth Edition; Acknowledgments; Introduction; PART ONE: SO YOU'RE GOING TO MANAGE PEOPLE; 1. The Road to Management; 2. Starting Out; 3. Building Trust and Confidence; 4. Show Your Appreciation; 5. Being an Active Listener; 6. The New Manager's Job and Pitfalls to Avoid; 7. Dealing with Your Superiors; 8. Choosing a Managerial Style of Your Own; PART TWO: TACKLING YOUR NEW DUTIES; 9. Building a Team Dynamic; 10. Managing Problem Employees; 11. Hiring and Interviewing; 12. Training Team Members; 13. Managing Change: Dealing with Resistance14. Disciplining the Employee15. ''Oh My God! I Can't Fire Anyone!''; 16. Having a Legal Awareness; PART THREE: WORKING WITH PEOPLE, BUILDING RELATIONSHIPS, AND MANAGING RISKS; 17. No Secrets; 18. The Human Resources Department; 19. The Current State of Loyalty; 20. Is There Such a Thing as Motivation?; 21. Understanding Risk Inclination; 22. Encouraging Initiative and Innovation; 23. Improving Outcomes; 24. The Generation Gap; PART FOUR: JOB DESCRIPTIONS, PERFORMANCE APPRAISALS, AND SALARY ADMINISTRATION; 25. Writing Job Descriptions; 26. Doing Performance Appraisals27. Salary AdministrationPART FIVE: IMPROVING AND DEVELOPING YOURSELF; 28. Having Emotional Intelligence; 29. Developing a Positive Self-Image; 30. Managing Your Own Time; 31. The Written Word; 32. The Grapevine; 33. Your Best Friend: Delegation; 34. A Sense of Humor; 35. Managing, Participating in, and Leading Meetings; 36. Taking Center Stage: The Role of Public Speaking in Your Career; PART SIX: THE COMPLETE PERSON; 37. Coping with Stress; 38. Having Balance in Your Life; 39. A Touch of Class; Conclusion; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; YWhat's a rookie manager to do? Faced with new responsibilities, and in need of quick, dependable guidance, novice managers can't afford to learn by trial and error. The First-Time Manager is the answer, dispensing the bottom-line wisdom they need to succeed. A true management classic, the book covers essential topics such as hiring and firing, leadership, motivation, managing time, dealing with superiors, and much more. Written in an inviting and accessible style, the revised sixth edition includes new material on increasing employee engagement, encouraging innovation and initiative, helping t
Subjects: Electronic books.; Office management; Supervision of employees;
On-line resources: CGCC online access;
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Workplace Relationships [electronic resource (video)] : Playing Your Part / by Films for the Humanities & Sciences (Firm)(SAGE)1984150; Films Media Group(SAGE)1996584; Video Education Australasia(SAGE)1969292;
Developing Effective Workplace Relationships (7:00) -- Contributing to Workplace Activities (5:51) -- Dealing Effectively with Issues, Problems, and Conflicts (6:27) -- Credits: Workplace Relationships: Playing Your Part (0:43)Daily life at just about any job site involves regular contact with colleagues. Having effective staff-member interaction is essential for an organization's productivity and morale, and for individual job satisfaction. Using dramatized scenarios, this program investigates the workplace relationships among seven coworkers who are collaborating on a new system of customer service management. Topics covered include the role of communication in getting along with others, contributing to activities such as projects and meetings, and dealing effectively with conflict.9 & up.Mode of access: Internet.System requirements: FOD playback platform.Title from distributor's description.
Subjects: Educational films.; Internet videos.; Videorecording.; Office management; Office practice; Organizational behavior; Work environment;
© [2013], c2012., Films Media Group,
On-line resources: CGCC online access -- Part of the Films on Demand collection.;
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