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Design for a Better Future : A Guide to Designing in Complex Systems.

Body, John. (Author). Terrey, Nina. (Added Author).

Record details

  • ISBN: 9781351672573
  • Physical Description: 1 online resource (289 pages)
  • Publisher: Milton : Taylor & Francis Group, 2019.

Content descriptions

Formatted Contents Note:
Cover -- Title -- Copyright -- CONTENTS - OVERVIEW -- Contents -- List of Figures -- Foreword -- Acknowledgements -- How to build a time machine… -- Complexity -- What to expect -- About ThinkPlace -- 01 Introducing design in complex systems -- About complex systems -- Applying a design approach -- About co‑design -- About innovation -- Conclusion -- 02 Operative concepts -- Framing problems and working with uncertainty -- Wicked problems -- Levels of uncertainty in systems -- The four orders of design -- Exploring all perspectives -- Co-design -- Design research -- Strategic conversation -- Four voices of design -- Core design team -- The complex system tensor -- Innovating -- Innovation as learning -- Divergent and convergent thinking -- Rapid iteration -- Applying design to a complex system -- The four layers of design -- Turning vision into reality -- Generating public value -- Summary -- 03 Methodology -- Design principles -- The Design System -- Envision it -- Design it -- Make it -- Measure it -- Conclusion -- 04 Design challenges -- Policy design challenge -- Strategy design challenge -- Program design challenge -- Service design challenge -- Product design challenge -- Organisation design challenge -- 'Stacking' design challenges -- Conclusion -- 05 Core expertise -- Typical combinations of expertise -- As a designer - typical combinations of expertise -- As a design team - typical combinations of expertise required -- A closer look at the areas of expertise -- Complex system-in-focus -- Co-design leadership -- Strategic facilitation -- Design research -- Information and visual design -- Experience and interaction design -- Behavioural insights and change -- Business design -- Design delivery -- Action-led evaluation -- 06 Tools and techniques -- Learning deep -- Ecosystem mapping -- Ethnographic research -- Group conversations.
Key stakeholder interviews -- Card sorting -- Affinity mapping -- Telling the story -- Conversation tracking -- Mapping experiences -- Personas -- Business process mapping -- Case studies -- Empathy mapping -- Thinking Beyond -- Idea sheets -- Ideation sessions -- Ideas labs -- Scenario planning -- Design camp -- Solution blueprinting -- Building and testing -- Prototyping -- Usability testing -- Outlook -- Bibliography and further reading -- Index.
Source of Description Note:
Description based on publisher supplied metadata and other sources.
Subject: Problem solving.
Genre: Electronic books.

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